The Cycle of Stagnation

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Unlocking the Potential of African Aviation The African sky, vast and boundless, holds a promise unfulfilled. Despite a continent teeming with 18% of the world’s population, African aviation accounts for […]

The High Cost of Refund Delays

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How Airline Refund Issues Threaten Customer Loyalty and Africa’s Aviation Future The online shopping boom has reshaped consumer expectations, and nowhere is this clearer than in the demand for swift, […]

OTP Beyond the Schedule

Time is money

The Business Case for Reducing Airline Delays and Cancellations In 2024, Nigerian airlines operated with an average on-time performance (OTP) of just 48.2%. This means that more than half of […]

Aligning Airline Performance Metrics

Trust

A Tale of Two Airlines In a recent month, Airline A proudly announced a “98% schedule reliability” for its flights – a figure that would reassure any traveller. Yet, hidden […]